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But we are yet to ascertain the cause of his depression and subsequent suicide," SP (Puri) Sarthak Sarangi said. The girl said she tried to dissuade him not to end his life.So Williams contacted Amazon's customer support team through its live chat function, to ask Amazon to block an email address that appeared to be associated with his real address. I got mis information in here.let me handle this for you.. Me:can you delete the account "ct.willi [email protected]" or not? farah:one moment please let me check it further for you.. NOT SURE WHAT YOUR DEFINITION OF A MOMENT IS BUT THIS HAS BEEN GOING ON FOR A LONG TIME AND YOU OBVIOUSLY HAVE NO IDEA WHAT YOU ARE DOING. Unfortunately, the Amazon worker on the other end of the chat appeared to not understand English. In the end, Williams became so angry he posted the entire chat transcript online (see below). farah:okay..please give me another moment again..okay? Me:you understand the problem i am having or is this a lost cause? Williams told Hacker News he spent nearly an hour with "Farah," trying to explain the problem. In an effort to see whether Amazon chat support is really that bad, Business Insider engaged an Amazon worker in a chat this morning under the pretext of seeking a job at Amazon. can you please just let me know if this is a problem you can help resolve? For your protection, do not respond to it, and do not open any attachments or click any links it contains okay? At no point did "Farah" show any understanding of what Williams wanted: She variously suggested deleting his email account, resetting his password, and offering to delete his account for him. It turns out that some Amazon chat support workers are based in India, and they are responding to customers by cutting and pasting pre-written scripts. my actual account is ctwilli [email protected] other account was created using ct.willi [email protected] it is some sort of phishing attempt but I don't want this account associate with my email.hello? Im just here.before we proceed let me check your account for security purposes okay? my real account is ctwilli [email protected] ct.willi [email protected] i had to password reset in order to get this account. Il reset your password.check the link on it.you can have your new password okay?
If you've ever had a frustrating experience with an Amazon chat support worker you'll sympathize with Chris Williams. YOU SUGGEST I DELETE MY EMAIL (HOW THE HELL DOES THAT HELP?